Refund Policy

This Refund Policy explains how Sealbound handles refunds, credits, cancellations, and billing adjustments for subscriptions, credential usage, implementation services, and optional add-ons.

If a signed order form, enterprise agreement, or statement of work includes different refund terms, that signed agreement controls for the relevant purchase.

Subscription fees are generally non-refundable once a billing period begins, except where required by law or explicitly agreed in writing.

Customers may cancel future renewal according to the plan or contract terms. Cancellation stops future billing but does not automatically refund the active period.

Usage-based credential issuance, verification, premium credential upgrades, custom domains, NFC configuration, and other add-ons may be billed according to the selected plan or commercial agreement.

Completed credential issuance events, consumed credits, or successfully delivered add-ons are generally not refundable because the service work has already been performed.

If you believe a charge was made in error, contact info@sealbound.com with the invoice number, workspace name, and a short description of the issue.

We review billing disputes in good faith and may issue a correction, credit, or refund where an error is confirmed.

Refund or billing review requests should be sent to info@sealbound.com. We may request additional information to confirm account ownership, usage history, and payment details.